Unified communications infrastructure, engineered for uptime.
TynesNetwork Solutions designs, migrates, and operates Cisco CUCM, Webex Contact Center, and voice gateway environments for public sector, utility, and healthcare organizations that can't afford dropped calls.
Voice and contact center expertise, end to end.
Cisco Unified Communications
CUCM administration, dial plan architecture, and Unity Connection voicemail design for enterprise telephony.
Learn moreWebex Contact Center
WxCC/WxCCE flow design, Pebble expression templating, and agent desktop configuration.
Learn moreVoice Gateway & SIP Trunking
CUBE and AudioCodes SBC configuration, ISR/IOS voice gateways, and SIP trunk troubleshooting.
Learn moreLegacy PBX Migration
Avaya-to-Cisco cutover planning, dial plan translation, and phased site migration execution.
Learn moreNetwork & Infrastructure Consulting
Voice architecture reviews, RTMT monitoring strategy, and capacity planning for growing environments.
Learn moreCloud & AWS Integration
Lambda and REST API integrations that connect contact center flows to cloud-native services.
Learn moreA straightforward path from assessment to cutover.
Assess
On-site or remote review of current dial plan, call flows, and voice gateway configuration.
Design
Documented architecture covering CUCM, WxCC routing, and SBC/CUBE trunk topology.
Migrate
Phased cutover with rollback planning to minimize disruption to live agents and lines.
Support
Post-cutover monitoring, RTMT tuning, and documentation handoff to your internal team.
"Systems that carry 911 transfers and patient calls don't get a second chance. Every dial plan and every failover path I design gets treated that way — because it's what I'd expect running these systems myself."
— Principal Consultant, TynesNetwork Solutions