Fifteen-plus years keeping enterprise voice systems running.
TynesNetwork Solutions is the independent consulting practice of a senior IT infrastructure engineer whose day-to-day work has centered on Cisco Unified Communications, Webex Contact Center, and voice network architecture for organizations where downtime isn't an option — municipal government, healthcare, and utilities.
The work spans everything from CUCM dial plan design and CUBE voice gateway configuration to building out Webex Contact Center flows with Pebble expression templating — plus the less glamorous parts: log tracing, RTMT tuning, and the documentation that makes a system maintainable after the consultant leaves.
Experience
City and County of San Francisco
IS Engineer – Senior (TIS), managing Cisco Unified Communications infrastructure across a large municipal environment, including CUCM administration, dial plan governance, and voice gateway operations.
Pacific Gas & Electric (PG&E)
Cisco infrastructure and systems work supporting enterprise telephony and network operations for a large utility organization.
HealthNet
Avaya contact center implementation and management, including large-scale contact center operations and agent management in a healthcare environment.
Cisco Infrastructure & Avaya Migration
Direct experience migrating legacy Avaya PBX systems onto Cisco Unified Communications platforms, from dial plan translation through phased site cutover.