Voice, contact center, and network infrastructure — handled end to end.
Each engagement is scoped around your existing environment, whether that's a mature CUCM cluster or a legacy Avaya system overdue for retirement.
Cisco Unified Communications
Full lifecycle administration of Cisco Call Manager environments — from dial plan architecture to day-to-day break/fix support for large, multi-site clusters.
- CUCM cluster administration & upgrades
- Dial plan design & route pattern cleanup
- Unity Connection voicemail & auto-attendant
- Endpoint provisioning at scale
- Call detail record & log analysis
- RTMT monitoring & alerting setup
Webex Contact Center
Flow design and platform configuration for WxCC and WxCCE environments, including custom templating for complex routing logic.
- Inbound call flow & IVR design
- Pebble expression & JSON templating
- Skills-based routing & queue strategy
- Agent desktop layout & wrap-up codes
- Reporting & historical analytics setup
- Contact center agent operations support
Voice Gateway & SIP Trunking
Configuration and troubleshooting of the voice gateways and session border controllers that connect your enterprise to the PSTN.
- CUBE (Unified Border Element) configuration
- AudioCodes SBC deployment & tuning
- ISR/IOS router & voice gateway CLI work
- SIP trunk provisioning & carrier coordination
- Codec, QoS & failover troubleshooting
- Call trace & packet-level diagnostics
Legacy PBX Migration
Structured cutover planning for organizations moving off Avaya or other legacy PBX platforms onto modern Cisco infrastructure.
- Site-by-site migration roadmap
- Dial plan & extension translation
- Phased cutover with rollback windows
- End-user & agent readiness coordination
Network & Infrastructure Consulting
Architecture reviews and monitoring strategy for teams that need an outside set of eyes on a growing or aging voice environment.
- Voice architecture health assessments
- RTMT monitoring & alert threshold design
- Capacity planning for growth & new sites
- Documentation & knowledge transfer
Cloud & AWS Integration
Lightweight cloud integrations that extend contact center flows into AWS-hosted services via REST APIs and Lambda functions.
- Lambda functions for flow-triggered logic
- REST API integration & Postman testing
- Data lookups & CRM screen-pop integration
- Secure credential & access configuration